Contact Nest Support

Questions about Nest Learning Thermostat or Nest Protect: Smoke + CO alarm? We've got answers, videos, and plenty of resources to help you out.

More help and Nest Support contact information

How can we help? Below are quick answers to the most common questions we get asked. Or you can call us at 0808 169 2307.

If you need help troubleshooting an issue with your Nest Protect or Nest Thermostat, please search our extensive support library. You can also search or ask a question in the Nest Community, where Nest owners and certified professionals are happy to help you.

I want to buy a Nest Protect and have some questions >

Get help finding out which Nest Protect is right for you >
Learn more about the Nest Protect system requirements >

If your question isn't urgent, you can send us an email. Or you can call us at 0808 169 2307. Our support team is available Monday through Friday from 9:00 to 20:00 GMT.


I want to buy a Nest Thermostat and have some questions >

How will the Nest Thermostat change your home? >
How to tell if you need the Nest Stand >
Find a Nest Certified Pro installer >

If your question isn't urgent, you can send us an email. Or you can call us at 0808 169 2307. Our support team is available Monday through Friday from 9:00 to 20:00 GMT.


I own a Nest Protect and need help >

Please have a look at our library of support articles, you’ll likely find the answer you’re looking for here.
Nest Protect troubleshooting help >

You can also search or ask a question in the Nest Community, where there are plenty of Nest owners and certified professionals who can help you.
Ask the Nest Community >

If you still can't find an answer, please call us toll free at 0808 169 2307. Our support team is available Monday through Friday from 9:00 to 20:00 GMT.


I own a Nest Learning Thermostat and need help >

If your Nest Thermostat isn’t receiving power, it will first show an H2 error on the screen. Here are some steps to troubleshoot.
Troubleshooting power problems >

If you have a more complex question, please have a look at our library of support articles, you’ll likely find the answer you’re looking for here.
Nest Thermostat troubleshooting help >

You can also search or ask a question in the Nest Community, where there are plenty of Nest owners and certified professionals who can help you.
Ask the Nest Community >

If you still can't find an answer, please call us toll free at 0808 169 2307. Our support team is available Monday through Friday from 9:00 to 20:00 GMT.


I purchased from the Nest online store and need help with my order >

Check the status of your order >

If your question isn't urgent, you can send us an email. Or you can call us at 0808 169 2307. Our support team is available Monday through Friday from 9:00 to 20:00 GMT.