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1. How does the Nest Learning Thermostat help me save energy?
To save energy, your home’s temperature should be changing all the time—when you wake up, when you leave, when you come home, when you go to bed. With Auto-Schedule, Nest makes these temperature changes for you based on what it’s learned about your schedule. That keeps your heating or cooling system from working overtime to maintain a single temperature all day long, regardless of your actual needs. ...
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2. Does Nest need a common wire?
In most of homes, Nest can charge its built-in battery from your existing wires. However, there are rare cases when Nest needs additional power. Most of the time a heating and cooling professional can easily turn an existing extra wire into a common “C” wire or install a resistor to shore up the existing wiring to keep Nest fully charged. Occasionally, they'll need to replace the...
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3. Is Nest available outside the United States?
Nest is currently only available in the United States.
In order to purchase Nest from the Nest online store, you’ll need a credit card with a US billing address. We can only ship to US addresses within the 50 states and the District of Columbia.
Thanks for your interest in Nest. We’ll update this article if Nest becomes available in other countries.
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4. How does Auto-Away work with pets?
In some homes, the presence of pets may end Auto-Away mode before users have returned home. Whether or not pets affect Auto-Away depends on Nest’s location in the home and the size of the pet(s). In many homes, Nest will maintain Auto-Away even with the presence of pets. To keep pets comfortable, users with pets should select appropriate Away temperatures at installation. Away temperatures can also be set...
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5. Does Nest display the temperature in Celsius?
Yes. On Nest, the temperature can be displayed in either Celsius or Fahrenheit. You can switch between them in Settings in the Nest Menu.
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6. Why is it called the Nest "Learning" Thermostat? How does it learn?
Learning is defined by two sets of features: Nest learns about you by remembering your temperature preferences and also uses its sensors to learn about your home's energy profile. Here's how the Nest Learning Thermostat learns about you: Every time you turn the temperature up or down, Nest takes note. Within a few days of install, it also starts looking for patterns—are you changing the temperature...
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7. How can I manage and control Nest’s schedule?
Just to be clear from the get-go: you have complete control of your schedule. You can access it on your Nest Learning Thermostat by pushing the dial and selecting Schedule and you can change it online or via your smartphone using your Nest Account. Nest will automatically adjust your schedule based on temperature changes you make, but you can also change your schedule manually. You can...
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8. What if my schedule’s always changing?
We realize your schedule week to week isn’t exactly the same—there are dinner parties, vacations, house guests. But for the most part, people have pretty predictable schedules. And that’s not a bad thing. If you’re like 90% of the population, you go to work or school, you come home at a pretty regular time, you go out on weekends, sleep in on Sunday. Even if your schedule is a...
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9. How is the Nest Learning Thermostat different from programmable thermostats?
Nest programs itself around your life, not the other way around. The problem with programmable thermostats is two-fold: They’re hard to program, so most people don’t bother or soon give up. They rely on inflexible schedules that don’t work in the real world. For example, if your schedule changes—if you stay home sick with the flu—you have to put your programmed schedule on-hold in order to...
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10. What kind of data does the Nest Learning Thermostat track or measure?
Nest has a range of sensors that measure temperature, humidity, and ambient light levels. Nest also has activity sensors, one for movement close to the display and one that detects activity up to 20 feet away. That’s how Nest can tell if you’ve left the house and it needs to turn on Auto-Away. If Nest is connected to Wi-Fi, it will also measure the impact of...
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11. Can I change the temperature in my home remotely?
Yep. The Nest Learning Thermostat can be adjusted from anywhere, as long as it’s connected to Wi-Fi. Just sign up for your Nest Account on nest.com to control Nest online, then download the Nest Mobile app to access Nest from your smartphone. Your Nest Account enables you to remotely change the temperature in your home, view and adjust your schedule, and check local weather. You’ll soon...
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12. What heating and cooling systems is the Nest Learning Thermostat compatible with? How do I know if my system is compatible?
Take off your thermostat’s cover. Inside will be a bunch of wires. Go to our handy compatibility checker to see if Nest will work with your particular array of wires or not. Check your compatibility here. Odds are, your system is compatible. Nest supports one or two stage conventional heating systems, one stage cooling systems, one stage heat pumps with auxiliary heat,...
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13. Does the Nest Learning Thermostat need batteries?
The Nest Learning Thermostat is equipped with a self-recharging lithium-ion battery. This battery is charged through everyday use of the thermostat and doesn’t need a power adapter or charger. The lifetime of the battery is about 7-10 years and comes with a 5 year warranty.
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14. Can I install the Nest Learning Thermostat myself?
If you're comfortable clipping and stripping wires or have done other home DIY projects like installing a light fixture, you should be able to install Nest yourself. Most of what you need comes in the box, but you may need needle-nose pliers and wire strippers as well. And if you feel more comfortable going with a professional, you can purchase installation services directly from nest.com when...
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15. What happens if I move?
If you move and are leaving Nest behind, go into Settings and select the “Reset” option on your Nest Learning Thermostat. From there, select “To Defaults”. This will remove all...
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16. Can I put a Nest Learning Thermostat in my vacation home or second home?
Absolutely. One benefit of putting Nest in a second home is that it can be monitored remotely over the web. You can monitor all of your Nest Learning Thermostats from the same Nest Account.
Learn more about coordinating multiple Nests.
Article #6002
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17. Has anything changed due to the Honeywell patent case?
Nothing has changed with Nest. As always, we are selling the Nest Learning Thermostat on nest.com, through Best Buy and through more than 140 professional distributors. Visit www.nest.com/press for more information.
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If you need help, please contact Nest Support:
Call 1 855 469 6378