How do I control my fan with the Nest Learning Thermostat?

You can turn on the fan of your heating or cooling system immediately, for a few minutes every hour, or for a certain period of time every day.

How do I turn off Nest Auto-Schedule learning and use Nest as a programmable thermostat?

When Auto-Schedule is turned on, Nest adds setpoints and changes temperatures on your schedule based on your temperature adjustments. If you have a regular schedule, it works great. But Auto-Schedule may not make sense if you have an unpredictable schedule or are using Nest in a vacation home. If that’s the case, you may want to turn off Auto-Schedule and manually program a schedule that Nest will never change.

Managing multiple Nest Learning Thermostats with one Nest Account

Once you have created your Nest Account and paired it with at least one Nest Learning Thermostat, you can add additional Nests to your account. You can add Nests that are in the same home, or create a second Location and add them there.

What is Heat • Cool mode?

Heat • Cool will create a schedule that will switch automatically between heating and cooling keep your home within a preferred temperature range.

How do I set up Nest to work with my whole-home humidifier or dehumidifier?

The 2nd generation Nest Learning Thermostat is compatible with most whole-home humidifier and dehumidifiers. However, professional installation is strongly recommended.

How to restart or reset the Nest Learning Thermostat

The RESET screen of the Nest Learning Thermostat SETTINGS provides 4 different reset options. This articles discusses these options, what they do, and when you might use them.

What’s Emergency Heat and does Nest support it?

Some heat pump systems include a feature called Emergency Heat, which is a heat source typically activated by a manual switch or button on the thermostat and can be used if the primary heating system isn’t functioning. Learn more about how the 2nd generation Nest Learning Thermostat controls Emergency Heat below.

2nd generation Nest Learning Thermostat Welcome Home guide

You can download a PDF version of the 2nd generation Nest Learning Thermostat Welcome Home guide here.

How do Safety Temperatures work?

Set Safety Temperatures on Nest to prevent the temperature from going above or below certain limits.

How do I switch between heating and cooling?

Since your temperature preferences on a freezing winter day will be different than when it’s scorching--and since your heating equipment and cooling equipment work differently--the Nest Learning Thermostat learns schedules for heating and cooling separately. Here’s how to switch between them.

Exploring the Nest Web app

The Nest Web app allows you to control your Nest Learning Thermostat from anywhere you have an Internet connection and a computer. Just log in with your Nest Account to view and control your Nest Learning Thermostats.

Exploring the Nest Mobile app for your smartphone or tablet

The Nest Mobile app allows you to control your Nest Learning Thermostat from your Internet connected iPhone, iPod touch, iPad or Android smartphone. Just log in with your Nest Account to view and control your Nest Learning Thermostats.

Managing multiple Nest Learning Thermostats with one Nest Account

Once you have created your Nest Account and paired it with at least one Nest Learning Thermostat, you can add additional Nests to your account. You can add Nests that are in the same home, or create a second Location and add them there.

What's a Nest Account and how do I get one?

Creating a Nest Account is super easy. And once it’s done, you’ll be able to remotely access and control your Nest Learning Thermostat from anywhere with an Internet connection.

Why do I see a question mark on my Nest when I log in to my Nest Account?

Nest must be connected to the Internet in order for you to be able to access it from your Nest Account. If access to the Internet has been interrupted, the Nest icon in your Nest Account will show a question mark. If you click or tap the icon, you’ll see a message telling you how long it’s been since it was connected to the Internet.

Troubleshooting Nest’s Wi-Fi connection

While Nest doesn't require a Wi-Fi connection, additional features like remote control and automatic software updates are only available when Nest connects to the Internet. This article describes the most common Wi-Fi issues and provides troubleshooting resources to resolve each them.

Exploring the Nest Mobile app for your smartphone or tablet

The Nest Mobile app allows you to control your Nest Learning Thermostat from your Internet connected iPhone, iPod touch, iPad or Android smartphone. Just log in with your Nest Account to view and control your Nest Learning Thermostats.

Explaining Nest thermostat numbers

Throughout nest.com, on our packaging, and in our ads and videos we tell you how certain Nest Learning Thermostat features can help you save energy, how often they’re used, and how the Nest Learning Thermostat can affect your life. This article summarizes where those numbers come from.

Why is there a flashing green light on the Nest Learning Thermostat display?

A small LED on the Nest Learning Thermostat display will blink green when Nest is updating software or when the display and the base are communicating.

What is Heat Pump Balance?

Heat Pump Balance is a Nest exclusive feature for homes with a heat pump and auxiliary heat. It lets you choose how much expensive auxiliary heat to use according to your preferences for comfort or savings.

What is Auto-Away?

Auto-Away saves energy by reducing heating and cooling in empty homes. Instead of having to turn the thermostat down every time you leave the house (and back up when you return), Nest turns itself down automatically when it senses that you’re away.

What is Airwave?

Airwave™, an exclusive feature of the Nest Learning Thermostat, can automatically lower air-conditioning costs. Airwave only works in homes that have air-conditioning.

What is a multistage system?

Multistage heating and cooling systems help households use less energy. Nest is compatible with up to three stages of conventional heating and two stages of cooling.

How does System Match work?

Nest senses what wires are connected and asks you a few questions so it can offer different features specifically for your heating or cooling system.

How is the Nest Learning Thermostat different from programmable thermostats?

Most programmable thermostats are complicated and inflexible. In contrast, the Nest Learning Thermostat uses its unique Nest Sense and Auto-Schedule features to create a dynamic, comfortable schedule from the changes you make to the temperature in your home or business.

How can I tell which Nest Learning Thermostat I have?

A guide to help identify which generation of the Nest Learning Thermostat you have.

An introduction to learning

While learning starts the minute you install Nest, it takes time. Here's what to expect from Nest as it learns about your home and your schedule.

What is True Radiant?

True Radiant is a Nest exclusive feature that keeps homes with in-floor radiant or boiler-and-radiator systems more comfortable. It reduces temperature swings and starts heating early so you get the temperature you want when you want it.

How can I tell if my current thermostat is low voltage?

The Nest Learning Thermostat works with low-voltage (24 volt) systems only. Before installing Nest, you’ll need to verify that your system is low-voltage.

What is Time to Temperature?

With Time to Temperature, Nest displays how long it will take for your home to reach the temperature you choose, so you won’t be tempted to set it too far.

What’s Emergency Heat and does Nest support it?

Some heat pump systems include a feature called Emergency Heat, which is a heat source typically activated by a manual switch or button on the thermostat and can be used if the primary heating system isn’t functioning. Learn more about how the 2nd generation Nest Learning Thermostat controls Emergency Heat below.

Why is there a flashing green light on the Nest Learning Thermostat display?

A small LED on the Nest Learning Thermostat display will blink green when Nest is updating software or when the display and the base are communicating.

Why does the temperature Nest detects seem different than my old thermostat?

In some situations, the room temperature that Nest displays may be different from another thermostat or thermometer. This is usually due to variations between different thermostats, the location of the other thermostat, or possibly Nest activity.

My heat pump cools when it is supposed to be heating

If your heating and cooling system is a heat pump and it blows cool air when Nest is in heating mode (the background on the display is red), you may need to adjust your heat pump O/B wire orientation settings on Nest. Here’s how.

Nest will not turn on after installation

Nest will turn on automatically once it connects to your heating and cooling system and the power had been turned back on. If Nest doesn’t turn on as expected, try the steps below to troubleshoot.

Help with wiring problems

If you're having trouble connecting the wires to Nest or you're getting wiring errors, help is available. Below are articles that provide solutions to the most common wiring issues.

Nest can’t detect wires that are installed

Nest detects wires by testing them in two ways: mechanically (is a wire inserted?) and electrically (is there an electrical signal on the wire?). If a required wire fails either of these tests, setup may not continue.

I see a “Failed to connect” message when attempting to join my Wi-Fi network

When you join your Wi-Fi network, Nest attempts to connect wirelessly to your Wi-Fi router. This article will help you learn more about how to troubleshoot most Wi-Fi connection issues that may occur with Nest.

Why do I see a question mark on my Nest when I log in to my Nest Account?

Nest must be connected to the Internet in order for you to be able to access it from your Nest Account. If access to the Internet has been interrupted, the Nest icon in your Nest Account will show a question mark. If you click or tap the icon, you’ll see a message telling you how long it’s been since it was connected to the Internet.

Troubleshooting Nest’s Wi-Fi connection

While Nest doesn't require a Wi-Fi connection, additional features like remote control and automatic software updates are only available when Nest connects to the Internet. This article describes the most common Wi-Fi issues and provides troubleshooting resources to resolve each them.

Billing & Shipping Information

This article provides billing and shipping details for the Nest online store.

How to check the status of your Nest online store order

When you place an order on the Nest online store, we’ll send email updates on the order status right after the order is placed and once it’s been shipped. For up to the minute updates, you can check the status of your order online.

What is Nest Concierge?

The Nest Concierge Service is an installation service offered by Nest to all our customers. When you buy Nest Concierge, we’ll arrange for a Nest Certified professional to come to your home and install your new Nest.

Nest online store returns and cancellations policy

Most orders on the Nest online store cannot be cancelled once they’ve been placed. But you will have 30 days to return your purchase for a refund.

Nest online store terms & conditions

We stand behind all purchases made on the Nest online store. And if you’ve any questions about them, please call us.

Nest Learning Thermostat warranty information

Every Nest Learning Thermostat comes with technical support and hardware warranty.