Troubleshooting Nest’s Wi-Fi connection
While Nest doesn't require a Wi-Fi connection, additional features like remote control and automatic software updates are only available when Nest connects to the Internet. This article describes the most common Wi-Fi issues and provides troubleshooting resources to resolve each them.
What are the benefits of connecting Nest to Wi-Fi?
If Nest isn’t connected to the Internet, you’ll miss out on some great features including:
- Remote control.
- Automatic software updates.
- Nest Energy Reports.
- Weather awareness for heat pump auxiliary heat switchover temps.
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Help getting Nest connected to your Wi-Fi network |
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Nest can’t find your Wi-Fi network. |
When joining a network, Nest scans for available networks in the area. There are many reasons why this might be happening. If your network isn’t showing up on the list of available networks, this article will help you isolate the problem and get it fixed. My Wi-Fi network doesn't appear in the list of available networks. |
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Nest can’t connect to your Wi-Fi network. |
This article will help you resolve situations when you’re receiving a “Failed to connect” message every time you try to connect to your home network. I see a “Failed to connect” message when joining my Wi-Fi network |
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Help keeping Nest connected to your Wi-Fi network |
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Nest shows up with a question mark on the Nest Web or Mobile app. |
Nest must be connected to the Internet in order for you to be able to access it from your Nest Account. If access to the Internet has been interrupted, the Nest icon in your Nest Account will display a question mark. Follow this article to help troubleshoot the issue. Why do I see a question mark on My Nest when I log in to my Nest Account? |
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Nest doesn’t stay connected to Wi-Fi. |
If your Nest thermostat has previously connected to your network but intermittently disconnects, follow the troubleshooting steps in this article. I am experiencing intermittent connectivity with my Wi-Fi network |
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Routers that can cause Nest to intermittently disconnect from Wi-Fi. |
There are some routers that incorrectly disconnect Nest from the Internet after 30 minutes or less of inactivity. Certain routers can cause Nest to intermittently disconnect from the Internet |