Nest will not turn on after installation
Nest will turn on automatically once it connects to your heating and cooling system and the power had been turned back on. If Nest doesn’t turn on as expected, try the steps below to troubleshoot.
There are a few possible reasons why Nest isn’t turning on as expected. Below are detailed descriptions of each possible reason and suggestions for how to get them fixed. But you should try our Troubleshooting tool. It’ll walk you through isolating the problem and getting it fixed right now.
1) Did you turn the power back on to your heating and cooling system?
Did you turn the power back on after installing Nest? Sometimes breakers can be tricky. You may think you flipped it back on, but it didn’t flip all the way.
Best thing to do is to turn the breaker or power switch to your heating and cooling system off and back on again. If Nest is starting back up when you get back (it can take a few seconds), you’ll know that was the problem.
2) Is there a flashing red light on the display?
A small, flashing red light on the Nest display means that the battery is low and is currently being charged.
Once charging is complete, your Nest Learning Thermostat will turn on.
3) Is there a flashing green light on the display?
A small, flashing green light on the Nest display means that the Nest Learning Thermostat is updating software or when the display and the base are communicating.
If this continues for more than a minute or two, see the article below for more troubleshooting.
4) Is the Nest Learning Thermostat display fully connected to the base?
The Nest Learning Thermostat won’t turn on until the display is connected to the base. If the wires connected are bundled up in the center of the base, they may be preventing the display from getting a solid connection.
Try removing the display and pushing the wires back into the wall as far as you can. When you’re done, there should not be any wires extending beyond the level on the base. Reconnect the display. If that was the issue, the Nest Learning Thermostat will power on.
5) Are the wires connected correctly?
Important note: Be sure to turn off the power to your heating and cooling system before you try any troubleshooting steps that involve removing wires. This will prevent your system from blowing a fuse.
Incorrect wiring may prevent Nest from turning on. Before you check your wires, turn the power to your heating and cooling system off. Next, remove the Nest display and take a look at the wiring to check the following:
Do you have a common wire in the C connector?
If you have a common wire connected to the C connector, start by removing it and turning the power back on. If Nest starts up, that means that the common wire that was installed in your old thermostat was not delivering voltage, either because it wasn’t hooked up or because of corrosion in the wire.
You can just continue without the common wire installed; Nest usually doesn’t need it.
Do you have a millivolt system?
If you have only two wires connected to the Nest base, here is a chance that your system is a millivolt system. This means it isn’t providing any power to Nest.
Nest only works with low voltage systems, so millivolt systems aren’t compatible with Nest. Once you confirm that your system is low voltage, move on to the next step.
Are the wires inserted correctly?
Nest won’t start up if the wires aren’t correctly inserted into the connectors. To check, make sure the power to your heating and cooling system is off and then remove, inspect, and replace each wire one at a time (so that you remember where they all go).
The exposed part of the wire should be ⅜” (1 cm) and should be straight. You should clip and re-strip any crooked or mangled wires.
When you reconnect the wires, simply push down on the connector, insert the wire all the way, and then release. If the connector button doesn’t stay down, the wire is not fully inserted.
6) What else can I do?
If you have the correct USB cable, you can start up the Nest display by connecting it to a USB port. Once this is done, Nest can help you troubleshoot what might be wrong with the wiring during setup.
What you’ll need:
- Mini-USB cable for 1st generation Nest Learning Thermostat
- Micro-USB cable for 2nd generation Nest Learning Thermostat
- A computer with a powered USB port or USB power adapter
- Remove the Nest display from the base.
- On the back of the display, you’ll see a USB connector.
- Plug the small end of the USB cable into Nest and the other into a power source (like the USB port on your computer or a USB power adapter).
Once the screen lights up and you see a message asking you to attach Nest to the base, unplug the USB cable from the back of the display. Now reattach the Nest display to the Nest. From there, follow the onscreen instructions.
If there is a problem with your wiring, Nest will provide details and direct you to troubleshooting tools to get the problem resolved.
7) Does your old thermostat still work?
The next step is to reattach your old thermostat. Turn the power back on and verify that your heating and cooling system is working properly. If your heating and cooling system works with your old thermostat, use our Troubleshooting tool to help isolate and fix the problem.
If your heating and cooling system doesn’t work with your old thermostat either, there is probably an issue with the electrical supply to your heating and cooling system. It could be a blown fuse on the furnace or a bad circuit breaker and we’d recommend contacting a Nest Certified professional.