Nest Support

Questions about Nest Learning Thermostat or Nest Protect: Smoke + CO alarm? We've got answers, videos, and plenty of resources to help you out.

Nest store returns and cancellations policy

Most orders on the Nest store cannot be cancelled once they've been placed. But you will have 30 days to return your purchase for a refund.

Can I cancel my Nest store order?

Once an order is placed on the Nest store, it cannot be cancelled. We send all new orders to our warehouse to be packed for shipping as soon as possible.

Can I return my product?

Nest offers a 30-day money back guarantee. If, for any reason, you are not completely satisfied with your product purchased from the Nest store, you can return it within 30 days of shipment for a full product refund.

To initiate a refund and to arrange for the return of the product, contact Nest support. You are responsible for the costs of shipping the product back to Nest.

Where can I read the Nest store terms and conditions?

If you'd like to read through the Nest store terms and conditions, click the link below.

The Nest store terms and conditions

Where can I learn more about Nest product warranties?

The length of your Nest product hardware warranty is the same if you purchased Nest from the Nest store or from one of our partners or resellers. See the table below for details about your Nest product.

Model Hardware warranty

Nest Learning Thermostat

2 years from date of purchase

Nest Protect

2 years from date of purchase

If you'd like to read through all the warranty details, please click on the link below.

Nest Limited Warranty