Nest Support

The Nest Web app allows you to control your Nest Learning Thermostat from anywhere you have an Internet connection and a computer. Just log in with your Nest Account to view and control your Nest Learning Thermostats.

The Nest Mobile app allows you to control your Nest Learning Thermostat from your Internet connected iPhone, iPod touch, iPad or Android smartphone. Just log in with your Nest Account to view and control your Nest Learning Thermostats.

This article lists Wi-Fi access points that have known compatibility issues with the Nest thermostat

The Nest Mobile app for Android works with all Android smartphones and tablets. This article outlines the Android system requirements for the Nest Mobile app.

If you’re having trouble logging into your Nest Web app or the Nest Mobile app, follow the tips and troubleshooting steps below to identify and resolve your issue.

Once you have created your Nest Account and paired it with at least one Nest Learning Thermostat, you can add additional Nests to your account. You can add Nests that are in the same home, or create a second Location and add them there.

If you’ve noticed your Nest restarting unexpectedly or have intermittent Wi-Fi connectivity, the problem may be caused by your Wi-Fi router. Here are some troubleshooting steps you can take to isolate the problem and get it fixed.

Once you’ve created a Nest Account, we send an email to verify that the account was created correctly. You’ll need to click the link in that email before you can start using the Nest Web and Mobile apps. If you’re not getting the verification email, follow these steps to help.

Removing a Nest from your Nest Account is simple. Just manage your thermostats from the Nest Web app. Here are the details.

While the Nest Learning Thermostat will go into Auto-Away automatically when it senses that you're out of the house, you can also put Nest into Away mode with your Nest Account.

Each Nest Learning Thermostat can only be linked to one Nest Account.

Creating a Nest Account is super easy. And once it’s done, you’ll be able to remotely access and control your Nest Learning Thermostat from anywhere with an Internet connection.

Nest must be connected to the Internet in order for you to be able to access it from your Nest Account. If access to the Internet has been interrupted, the Nest icon in your Nest Account will show a question mark. If you click or tap the icon, you’ll see a message telling you how long it’s been since it was connected to the Internet.

The Nest Web app doesn’t support Internet Explorer 8. But that doesn’t mean that it won’t work with a little tinkering.

Once you create a Nest Account, you'll be prompted to pair it with your Nest Learning Thermostat. By pairing Nest to a Nest Account, you'll get secure access to your Nest Learning Thermostat when you're away from home.

While Nest doesn't require a Wi-Fi connection, additional features like remote control and automatic software updates are only available when Nest connects to the Internet. This article describes the most common Wi-Fi issues and provides troubleshooting resources to resolve each them.

Under normal conditions, Nest charges its battery from the low voltage wires on your heating and cooling system. But if there’s a wiring problem or an extended power outage and the battery level gets low, Nest will turn off Wi-Fi to conserve power.

With the Nest Web and Mobile apps, you can monitor and adjust the current target temperature of your Nest Learning Thermostat when you're away from home.

While Nest doesn't need a Wi-Fi connection, additional features are available when Nest is connected.

If your Nest thermostat has previously connected to your network but intermittently disconnects, follow the troubleshooting steps in this article.