Nest Support

Questions about Nest Learning Thermostat or Nest Protect: Smoke + CO alarm? We've got answers, videos, and plenty of resources to help you out.

What is Wireless Interconnect?

Nest Protect’s Wireless Interconnect feature allows all Nest Protects to talk to one another, letting you know what’s happening in other parts of the house during an alert or emergency alarm.

How is Nest addressing the OpenSSL Heartbleed security issue?

We are working on an OpenSSL fix for the Nest Learning Thermostat.

How do I enroll in Rush Hour Rewards or Seasonal Savings?

If you’re a customer of one of Nest’s energy partners, you can sign up online to get Rush Hour Rewards and/or Seasonal Savings. Enrollment is different for each utility, so find out how to do it here.

About the Nest energy partners

We’ve partnered with leading progressive energy companies in the US to help you earn rewards and lower your energy bills. If you’re a customer of one of our energy partners, you can get rebates and access to new Nest services like Seasonal Savings and Rush Hour Rewards.

Nest app for Android software update history

The software update history of the Nest app for Android, including the dates of each new release and a summary of what's new.

Nest app for iOS software update history

The software update history of the Nest app for iOS, including the dates of each new release and a summary of what's new.

What is Auto-Tune?

Auto-Tune is a unique Nest Thermostat technology that finds ways to lower your energy bill, then automatically implements them for you. Today, Auto-Tune powers two Nest services: Rush Hour Rewards and Seasonal Savings.

Why doesn’t the Nest Learning Thermostat start my system immediately when the temperature is above or below the target temperature?

Sometimes you may set your thermostat to 70°F/21ºC, but it's 69°F/20.5ºC inside and the heat isn't turning on. That's because all thermostats, including the Nest Learning Thermostat, maintain a range of about 1ºF/.5ºC around your target temperature. This is called a maintenance band - it prevents excessive wear and tear to your equipment.

What should I do if Nest Protect detects smoke in my house?

If Nest Protect senses smoke and gives you a Heads-Up during a nuisance alarm (like steam from the shower or smoke from cooking), carefully inspect and address the source of the problem. If smoke reaches alarm level, follow the steps in this article.

Why does the temperature the Nest Learning Thermostat detects seem different than my old thermostat?

In some situations, the room temperature that the Nest Learning Thermostat displays may be different from another thermostat or thermometer. This is usually due to variations between different thermostats, the location of the other thermostat, or possibly your Nest Thermostat activity.