Nest Support

Questions about Nest Learning Thermostat or Nest Protect: Smoke + CO alarm? We've got answers, videos, and plenty of resources to help you out.

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How do I enroll in Rush Hour Rewards or Seasonal Savings?

If you’re a customer of one of Nest’s energy partners, you can sign up online to get Rush Hour Rewards and/or Seasonal Savings. Enrollment is different for each utility, so find out how to do it here.

What is Time-to-Temperature?

With Time-to-Temperature, the Nest Learning Thermostat displays how long it will take for your home to reach the temperature you choose, so you won’t be tempted to set it too far.

What is Rush Hour Rewards?

Rush Hour Rewards is a service that helps you earn money back from your energy company by using less energy when everyone else is using more. Rush Hour Rewards is only available to customers of Nest’s energy company partners.

Help with Nest Learning Thermostat wiring problems

If you're having trouble connecting the wires to your Nest Learning Thermostat or you're getting wiring errors, help is available. Below are articles that provide solutions to the most common wiring issues.

Nest Learning Thermostat software update history

This article describes changes and enhancements included in software updates for the Nest Learning Thermostat.

About the Nest energy partners

We’ve partnered with leading progressive energy companies in the US to help you earn rewards and lower your energy bills. If you’re a customer of one of our energy partners, you can get rebates and access to new Nest services like Seasonal Savings and Rush Hour Rewards.

Nest app for Android software update history

The software update history of the Nest app for Android, including the dates of each new release and a summary of what's new.

Nest app for iOS software update history

The software update history of the Nest app for iOS, including the dates of each new release and a summary of what's new.

What’s the difference between Heads-Up and Emergency Alarms?

Before turning on a loud, emergency alarm, Nest Protect gives you a gentle Heads-Up as an early warning. Nest Protect lights up yellow and speaks with a human voice. It tells you where smoke is or when carbon monoxide levels are rising. If it’s just a nuisance alarm, like burning popcorn, Heads-Up allows you to silence Nest Protect.

What do the lights mean on Nest Protect?

This table tells you more about what the Nest Protect light ring means and what you can expect to see.