Nest Support

Questions about Nest Learning Thermostat or Nest Protect: Smoke + CO alarm? We've got answers, videos, and plenty of resources to help you out.

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Nest Learning Thermostat software update history

This article describes changes and enhancements included in software updates for the Nest Learning Thermostat.

How do I enroll in Rush Hour Rewards or Seasonal Savings?

If you’re a customer of one of Nest’s energy partners, you can sign up online to get Rush Hour Rewards and/or Seasonal Savings. Enrollment is different for each utility, so find out how to do it here.

About the Nest energy partners

We’ve partnered with leading progressive energy companies in the US to help you earn rewards and lower your energy bills. If you’re a customer of one of our energy partners, you can get rebates and access to new Nest services like Seasonal Savings and Rush Hour Rewards.

Nest app for Android software update history

The software update history of the Nest app for Android, including the dates of each new release and a summary of what's new.

Nest app for iOS software update history

The software update history of the Nest app for iOS, including the dates of each new release and a summary of what's new.

What’s the difference between Heads-Up and Emergency Alarms?

Before turning on a loud, emergency alarm, Nest Protect gives you a gentle Heads-Up as an early warning. Nest Protect lights up yellow and speaks with a human voice. It tells you where smoke is or when carbon monoxide levels are rising. If it’s just a nuisance alarm, like burning popcorn, Heads-Up allows you to silence Nest Protect.

What do the lights mean on Nest Protect?

This table tells you more about what the Nest Protect light ring means and what you can expect to see.

Learn more about the Nest Protect sensors

Nest Protect has eight sensors that allow it to know what’s happening in a room and detect dangerous levels of smoke and carbon monoxide. In addition to detecting potential threats, Nest Protect has four sensors that detect movement so it can light up your path at night.

What should I do if Nest Protect detects smoke in my house?

If Nest Protect senses smoke and gives you a Heads-Up during a nuisance alarm (like steam from the shower or smoke from cooking), carefully inspect and address the source of the problem. If smoke reaches alarm level, follow the steps in this article.

What is Nightly Promise?

Have you ever woken up in the middle of the night because your smoke alarm was chirping? Nest Protect has a better way: Nightly Promise. Each night when you turn out the lights you’ll get a quick green glow which means the batteries and sensors of Nest Protect are working. It also means no dreaded chirps at midnight so you can sleep safe and sound.