Nest Support

Questions about Nest Learning Thermostat or Nest Protect: Smoke + CO alarm? We've got answers, videos, and plenty of resources to help you out.

How does Dropcam work with Nest?

Dropcam now works with Nest so you can know even more about what’s going on in your home.

Nest Protect system requirements and technical specifications

The system requirements and technical specifications for the Nest Protect (Battery) and Nest Protect (Wired 120V).

2nd generation Nest Learning Thermostat technical specifications

The technical specifications of the 2nd generation Nest Learning Thermostat.

What languages does the Nest Learning Thermostat support?

All Nest Learning Thermostats include the official languages of the countries where it is sold. Choose the language you prefer during or after setup.

Nest Learning Thermostat software update history

This article describes changes and enhancements included in software updates for the Nest Learning Thermostat.

The Nest Learning Thermostat and proprietary systems

Some heating and cooling systems use their own proprietary communication protocols instead of commonly accepted standards. The Nest Learning Thermostat isn’t compatible with these systems.

Why doesn't Nest Protect have wired interconnect?

Some smoke and carbon monoxide (CO) alarms communicate with each other through wires. Nest Protects speak to each other wirelessly. Wireless interconnect has advantages over wired interconnect: With wireless interconnect you can add more alarms without adding expensive wiring and it allows Nest Protect to convey more safety information in an emergency. The latest codes say wired and wireless interconnect are equal. With wireless, you can add alarms without adding expensive wiring.

How can I tell if my current thermostat is low voltage?

The Nest Learning Thermostat works with low-voltage (24 volt) systems only. Before installing a Nest Thermostat, you’ll need to verify that your system is low-voltage.

Wi-Fi Access Points that aren't supported with the Nest Thermostat

This article lists Wi-Fi access points and routers that have known compatibility issues with the Nest Learning Thermostat.

How does Nest manage different stages of heating and cooling?

Nest uses its Time to Temperature feature to help manage multiple stages of heating or cooling.