Nest Support

Browse our support topics and videos to get acquainted with our thermostat.

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How do I turn off Nest Auto-Schedule learning and use Nest as a programmable thermostat?

When Auto-Schedule is turned on, Nest adds setpoints and changes temperatures on your schedule based on your temperature adjustments. If you have a regular schedule, it works great. But Auto-Schedule may not make sense if you have an unpredictable schedule or are using Nest in a vacation home. If that’s the case, you may want to turn off Auto-Schedule and manually program a schedule that Nest will never change.

How does Auto-Away work with pets?

In some homes, the presence of pets may end Auto-Away mode before users have returned home. Whether or not pets affect Auto-Away depends on Nest’s location in the home and the size of the pet(s).

What is Heat • Cool mode?

Heat • Cool will create a schedule that will switch automatically between heating and cooling keep your home within a preferred temperature range.

How to read the Nest Energy History on the Web and Mobile apps

Nest Energy History shows you how often, and for how long, your heating and cooling system runs so that you can make smart choices about your schedule and temperature preferences. Nest Energy History can be viewed from the Nest Web app and Nest Mobile app for iPhone, iPod touch and iPad or Android smartphone.

Is my humidifier/dehumidifier compatible with Nest?

Nest is compatible with most whole home humidifier and dehumidifier systems that connect to your thermostat with one or two low voltage wires. Professional installation is recommended for these kinds of systems.

How to save the most with Nest

Here are 11 ways that you can use Nest to maximize energy savings - and minimize your utility bills. Most people can’t use all of these techniques all of the time, but even trying a few of them can have a dramatic impact on how much energy your home consumes.

What’s Emergency Heat and does Nest support it?

Some heat pump systems include a feature called Emergency Heat, which is a heat source typically activated by a manual switch or button on the thermostat and can be used if the primary heating system isn’t functioning. Learn more about how the 2nd generation Nest Learning Thermostat controls Emergency Heat below.