Assistance Nest

Vous avez des questions à propos du Nest Learning Thermostat ou de l’avertisseur de fumée et de monoxyde de carbone Nest Protect? Nous avons les réponses, des vidéos et de nombreuses ressources pour vous aider.

Troubleshooting Nest’s Wi-Fi connection

While the Nest Thermostat doesn't require a Wi-Fi connection, additional features like remote control and automatic software updates are only available when the Nest Thermostat connects to the Internet. This article describes the most common Wi-Fi issues and provides troubleshooting resources to resolve each them.

What are the benefits of connecting the Nest Learning Thermostat to Wi-Fi?

If the Nest Thermostat isn’t connected to the Internet, you’ll miss out on some great features including:

  • Remote control.
  • Automatic software updates.
  • Nest Energy Reports.
  • Weather awareness for heat pump auxiliary heat switchover temps.

Help getting the Nest Thermostat connected to your Wi-Fi network

The Nest Thermostat can’t find your Wi-Fi network.

When joining a network, the Nest Thermostat scans for available networks in the area.

There are many reasons why this might be happening. If your network isn’t showing up on the list of available networks, this article will help you isolate the problem and get it fixed.

My Wi-Fi network doesn't appear in the list of available networks.

The Nest Thermostat can’t connect to your Wi-Fi network.

This article will help you resolve situations when you’re receiving a “Failed to connect” message every time you try to connect to your home network.

I see a “Failed to connect” message when joining my Wi-Fi network

Help keeping the Nest Thermostat connected to your Wi-Fi network

The Nest Thermostat shows up as OFFLINE in the Nest app or on the Web.

The Nest Thermostat must be connected to the Internet in order for you to be able to access it from your Nest Account.

If access to the Internet has been interrupted, the Nest Thermostat icon in your Nest Account will display as OFFLINE. Follow this article to help troubleshoot the issue.

Troubleshooting Offline status in the Nest app or on the Web

The Nest Thermostat doesn’t stay connected to Wi-Fi.

If your Nest Thermostat has previously connected to your network but intermittently disconnects, follow the troubleshooting steps in this article.  

I am experiencing intermittent connectivity with my Wi-Fi network

Routers that can cause the Nest Thermostat to intermittently disconnect from Wi-Fi.

There are some routers that incorrectly disconnect the Nest Thermostat from the Internet after 30 minutes or less of inactivity.

Certain routers can cause the Nest Thermostat to intermittently disconnect from the Internet