Contact Nest Support

Questions about Nest Learning Thermostat or Nest Protect: Smoke + CO alarm? We've got answers, videos, and plenty of resources to help you out.

More help and Nest Support contact information

How can we help? Here are quick answers to the most common questions we get asked.

If you need help troubleshooting an issue with your Nest Protect or Nest Thermostat, please search our extensive support library. You can also search or ask a question in the Nest Community, where Nest owners and certified professionals are happy to help you.

I want to buy a Nest Protect and have some questions >

Get help finding out which Nest Protect is right for you >
Learn more about the Nest Protect system requirements >

If your question isn't urgent, you can send us an email. We'll get back to you within 1 business day. You can also call us toll free at 855-469-6378. Our support team is available 24 hours 7 days a week.


I want to buy a Nest Thermostat and have some questions >

Is my heating/cooling system compatible with the Nest Thermostat? >
How can I tell if my current thermostat is low voltage? >
Find a Nest Certified Pro installer >

If your question isn't urgent, you can send us an email. We'll get back to you within 1 business day. You can also call us toll free at 855-469-6378. Our support team is available 24 hours 7 days a week.


I own a Nest Protect and need help >

Please have a look at our library of support articles, you’ll likely find the answer you’re looking for here.
Nest Protect troubleshooting help >

You can also search or ask a question in the Nest Community, where there are plenty of Nest owners and certified professionals who can help you.
Ask the Nest Community >

If you still can't find an answer, please call us toll free at 855-469-6378. Our support team is available 24 hours 7 days a week.


I own a Nest Learning Thermostat and need help >

To get an answer to the most common questions, our troubleshooting tool will automatically guide you to the solution you need quickly and easily.
Nest Thermostat troubleshooting tool >

If you have a more complex question, please have a look at our library of support articles, you’ll likely find the answer you’re looking for here.
Nest Thermostat troubleshooting help >

You can also search or ask a question in the Nest Community, where there are plenty of Nest owners and certified professionals who can help you.
Ask the Nest Community >

If you still can't find an answer, please call us toll free at 855-469-6378. Our support team is available 24 hours 7 days a week.


I purchased from the Nest online store and need help with my order >

Check the status of your order >

If your question isn't urgent, you can send us an email. We'll get back to you within 1 business day. You can also call us toll free at 855-469-6378. Our support team is available 24 hours 7 days a week.