Nest Support

Questions about Nest Learning Thermostat or Nest Protect: Smoke + CO alarm? We've got answers, videos, and plenty of resources to help you out.

What is Nest Wave and how does it work?

No more swinging towels or climbing ladders to silence nuisance smoke and carbon monoxide (CO) alarms. Just stand under Nest Protect and wave at it to temporarily silence alerts.

False alarms that you can’t shut off are one of the most annoying aspects of smoke and CO alarms. Nest Wave helps you reduce the annoyance, making it easier to silence alarms. You don’t need a ladder or a broomstick; just stand near Nest Protect and wave at it.

How do I use Nest Wave?

One of the most common things you see when a smoke alarm goes off is people waving their hands, towels or magazines to air out the room. With Nest Wave, that instinctive motion will actually silence the alarm.

  • For Nest Wave to work, your hand should be 60 cm to 2 m (2 ft to 8 ft) away from Nest Protect. If your Nest Protect is over 8 feet away, Nest Protect may not see you waving.
  • Move close to Nest Protect and stand in one spot. Once Nest Protect sees you, the light ring will stop rotating and glow with a solid color. Wave your whole arm back and forth continuously and steadily, like you are trying to get someone’s attention in a crowd, until Nest Protect hushes.
  • It will take Nest Protect a moment to detect when you are waving. You may need to wave multiple, full waves, to be sure you are waving deliberately and ensure safety.
  • Young children or pets are not tall enough to trigger Nest Wave.

Once Nest Protect is installed, it learns the configuration of the room and automatically calibrates itself. Calibration only takes a few seconds, and occurs within 24 hours of installation.

Learn more about the Nest Protect sensors

If you happen to significantly rearrange the furniture in a room where you already installed Nest Protect, Nest Protect will calibrate itself automatically within a few days.

When should I use Nest Wave?

You can use Nest Wave to:

  • Temporarily silence an alert so that you have time to address the problem.
  • Cancel a manual test that was started by pushing the Nest button.
  • Hear Nest Protect’s message when it pulses yellow during Nightly Promise.

Why do I have to wave more to silence Nest Protect in certain situations?

Depending on the situation, you may need to wave more at Nest Protect in order to silence it:

  • Non-emergency situations require less waving, such as cancelling a manual test or listening to a Nightly Promise message.
  • For your safety, you’ll have to wave more at Nest Protect during a Heads-Up or an Emergency Alarm. This helps ensure that you are deliberately trying to silence an alert.

Note: Within 24 hours of installation, Nest Protect hasn’t calibrated itself for the room and may take longer to recognize your wave.

Learn more about how to calibrate Nest Protect

For more information, on which alerts can and can’t be silenced:

What types of alarms can I silence?
What should I do if Nest Wave doesn’t work?