Nest Support

Questions about Nest Learning Thermostat or Nest Protect: Smoke + CO alarm? We've got answers, videos, and plenty of resources to help you out.

What does Nest do with private data?

Keeping your data private and secure is incredibly important to us. We also want you to have access to your own data, especially if it can help you save energy.

So we store and encrypt personal info like your energy use, temperature adjustments, email address and location. We won’t share any of this info for commercial or marketing purposes without asking you. Ever. But we may use it to give you personalized reports or suggestions like the Nest Energy Report or Energy History.

Information from your thermostat is stored on Nest’s cloud servers for as long as you’re a Nest customer. If you’d like us to delete that data, just give us a call. Click the Contact Nest Support link below.

If you’d like more detail, read our full Privacy Statement. We’ve tried to make it as readable as possible.