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Questions about Nest Learning Thermostat or Nest Protect: Smoke + CO alarm? We've got answers, videos, and plenty of resources to help you out.

Troubleshooting Nest Protect’s Wi-Fi connection

While Nest Protect doesn't require a Wi-Fi connection, additional features like mobile notifications and automatic software updates are only available when Nest Protect is connected to the Internet. This article describes the most common Wi-Fi issues and provides troubleshooting resources to resolve each of them.

If Nest Protect hasn’t connected to the Internet in 2 days or more, it will show up as offline in the Nest apps.

When Nest Protect isn’t connected to the Internet, you will not be able to:

  • Change your Nest Protect settings.
  • Receive mobile notifications.
  • Get automatic software updates.

Note: Nest Protect will still function as a smoke and carbon monoxide alarm even if you’re not connected to Wi-Fi. However, you will not receive mobile notifications in case of Heads-Up or Emergency Alarms.

Help getting Nest Protect connected to your Wi-Fi network during setup

Nest Protect can’t see your Wi-Fi network when using the Nest Mobile app during setup

When you set up and connect Nest Protect to Wi-Fi for the first time it scans for available networks. If your Wi-Fi network isn’t showing up on the list of available networks, these steps will help you get connected.

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Nest Protect fails to connect to Wi-Fi during setup

During setup, the Nest Mobile app will find your Wi-Fi network and pair it with Nest Protect. If you encounter problems connecting Nest Protect to your home network, this article can help you.`

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Help keeping Nest Protect connected to your Wi-Fi network after setup

One or more Nest Protects appear offline in the Nest app or on the Web

Nest Protect must be connected to the Internet in order for you to be able to access it from your Nest Account.

If access to the Internet has been interrupted for more than 2 days, the Nest Protect icon in your Nest Account will say OFFLINE. Follow the steps in this article to help troubleshoot the issue.

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All Nest Protects appear offline in the Nest app or on the Web

If all of your Nest Protects appear offline in the Nest Mobile or Web apps, follow the troubleshooting steps in this article.

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