Nest Support

Questions about Nest Learning Thermostat or Nest Protect: Smoke + CO alarm? We've got answers, videos, and plenty of resources to help you out.

How to check the status of your Nest online store order

When you place an order on the Nest online store, we’ll send email updates on the order status right after the order is placed and once it’s been shipped. For up to the minute updates, you can check the status of your order online.

To look up your order online, you’ll need your order number and the email address you used when placing your order.

Check order status

How to locate your order number

The order number is displayed on the order confirmation page and included in your emailed receipt. It’s an 11 digit number that starts with the letters NG.